Refund & Cancellation Policy

1. When this policy applies

This policy applies to payments received by Instant Professionals for a confirmed professional service, whether paid against an invoice, through bank transfer, UPI, payment link or another method we authorise. It does not create a right to cancel a government application, statutory payment or third-party purchase after the relevant authority or provider has accepted it. Those items are governed by their own rules.

Every engagement is different. A service-specific proposal, engagement letter or invoice may contain a more specific cancellation or refund term. That specific term applies to the relevant service to the extent it is consistent with applicable law; otherwise, this policy applies.

2. Understanding the amounts on a payment

We aim to identify these categories before payment. If an invoice combines them, ask us for clarification before paying. A quoted package includes only the items expressly stated in writing.

3. Cancellation and refund assessment

Before substantive work or commitment begins

If you cancel in writing before we have allocated the matter, reviewed records, started analysis or drafting, booked an external provider, made a statutory payment or otherwise incurred a cost, any unused professional advance will ordinarily be refundable. A disclosed, reasonable payment-processing charge or other actual cost may be deducted where applicable.

After work begins but before final delivery or filing

We will assess the work performed and costs committed up to the date we receive the cancellation request. Any refundable balance is generally the amount paid less: (a) the reasonable value of completed professional work within the agreed scope; (b) non-recoverable third-party or statutory costs; and (c) any lawfully applicable tax or charge. We will provide a short explanation on request.

After final delivery, authorised submission or filing

Once a final deliverable has been issued, an application/return/response has been submitted or a filing has been authorised for submission, the related professional fee is normally earned and is not refundable merely because you change your mind, choose not to use the work, receive a query or objection, or the authority takes a different view. We will still correct a genuine clerical error attributable to us within the agreed scope.

4. Government, third-party and outcome-related situations

• Government/statutory fees, stamp duty, filing charges, third-party provider costs, bank charges and taxes are refundable only if the receiving authority or provider permits a refund and the amount has not been consumed, remitted, committed or lawfully retained.
• A government delay, portal outage, technical error, resubmission request, objection, examination report, hearing, additional document request, rejection, penalty, demand, refusal, opposition, appeal, lender decision or other third-party decision does not by itself make the professional fee refundable where we performed the agreed work.
• Additional work caused by changed facts, incomplete information, a late response, a new notice, a further hearing, objection, appeal, amendment, resubmission, extra class/entity/period, regulator query or third-party requirement is not included unless the written scope says so.
• If a client’s instruction, authority, payment, approval, record or response is delayed, missing, inaccurate or withdrawn, we may close, pause or rescope the matter. Work already performed and non-recoverable costs remain payable.

5. How to request a cancellation, correction or refund

1. Write to info@instantprofessionals.in from the contact details used for the engagement, with the subject “Refund or Cancellation Request”.
2. Include the client/entity name, invoice or payment reference, service, payment date, amount, reason for the request and any supporting proof. Do not send card credentials, OTPs or PINs.
3. We may ask for identity, authority, bank-account or payment-source verification before processing a return of funds. Refunds are ordinarily made to the original payer/source or another verified account in that payer’s name, unless law requires otherwise.
4. We will acknowledge the request and review the engagement record. Where a refund is approved, we normally initiate it within 7–14 working days after the review and receipt of the information needed to process it. Bank, UPI, card-network or provider timelines may be longer.

If you believe a payment was duplicated, made to the wrong invoice, unauthorised or recorded incorrectly, contact us promptly. We will investigate before asking you to raise a payment dispute. This helps prevent an avoidable reversal of a valid payment while the issue is being checked.

6. Special cases and safeguards

Price or availability error

If a website price, package description or availability statement contains an obvious error, we may correct it and offer the accurate scope or a cancellation before starting the affected work. If you do not accept the correction, we will refund any unused payment received for that unstarted item.

Fraud, misuse or disputed authority

We may pause a payment, refund, filing or communication where there is reasonable concern about fraud, money laundering, impersonation, sanctioned activity, a chargeback, disputed authority or misuse. We may retain or disclose information and funds only to the extent required by law, our payment provider or a lawful investigation.

Service issue

If you are unhappy with a service, tell us as soon as possible and give us a fair opportunity to review the matter, explain the work and, where appropriate, correct a scope-related issue. This does not require you to give up any right available under law.

Data and work records after cancellation

Cancellation does not require us to delete records that we must retain for law, professional standards, billing, audit, fraud prevention or dispute resolution. Confidentiality and privacy obligations continue as described in our Privacy Policy.

7. Changes to this policy

We may update this policy for changes in law, payment methods or service practice. The effective date at the top identifies the current version. A completed payment or active engagement is assessed against the applicable written terms and the law, not retrospectively against a later policy in a way that would be unfair or unlawful.